Splash Dayz Frequently Asked Questions
What is your refund policy on daily tickets and season passes?
Admission tickets and Season Passes are non-refundable and non-exchangeable for any reason after the order transaction is complete at the Front Gate, online through our website, or other retail outlets. This includes weather related events.. Please check local weather conditions prior to planning your visit.
Unprocessed Season Passes (those still in e-ticket or voucher form which have not been exchanged for an ID card) may be transferred to another individual. All Season Passes, processed or unprocessed, expire without value on September 5, 2016 unless renewed for the next season.
What is the rain policy?
Splash Dayz remains open during periods of rain. However, operations will be temporarily suspended if there are electrical storms or other severe weather conditions in the area. Attractions will re-open as soon as conditions permit. Rain Policy: During heavy RAIN or STORMS some and/or all rides and/or slides may be shut down temporarily for your safety. Absolutely no refunds. Rainchecks will be issued upon closing of the park or attractions suspended for one hour prior to 4:00 PM.
What is appropriate attire for the park?
Proper swimming attire is required and is defined as a properly fitting and covering, one or two-piece swimsuit or shorts that stop above the knee. Swimwear must be without abrasive buttons, rivets, zippers or snaps. Thong suits are prohibited. Diaper covers are required for all diapered children. Shoes are not allowed on any water park attractions.
The park is more than happy to provide guests with ingredients lists which are provided to us by the food suppliers we use. However, as much as we would like to accommodate guests with food allergies, we are not the food manufacturers/suppliers (we get all food and beverage product from third parties), and as such, we regret to inform you that THE PARK CANNOT, AND DOES NOT, MAKE ANY REPRESENTATIONS OR GUARANTIES WHATSOEVER REGARDING THE ALLERGY-FREE CONTENTS OF ANY FOODS OR BEVERAGES, OR THE SAFETY THEREOF (ESPECIALLY WITH REGARD TO ANY ALLERGIES). At a minimum, guests with allergy concerns should avoid any foods or beverages unless they are packaged, and you are 100% confident in the manufacturer/supplier, which has provided the Park with such food or beverage. Foods that are in any way unpackaged, prepared, or handled by the Park (as opposed to packaged goods, provided to you in a sealed package), have a higher risk of contamination with other products containing allergens, so in the interests of your safety, we strongly urge you to avoid all such unpackaged products provided by the Park.
Is smoking permitted in the park?
Smoking is not permitted anywhere on Splash Dayz property with the exception of designated smoking areas, located outside the parking lot. This includes vapor or E-cig nicotine products.
What is the policy of alcoholic beverages in the park?
Alcoholic beverages are not permitted in the park, or on Splash Dayz/City of White Settlement property.
Do you allow animals in the park?
No Animals. Animals of any kind (e.g., dogs, cats, rabbits, gerbils, lizards, snakes, pigs, hamsters, turtles, birds, tarantulas, rats, mice, monkeys, ferrets, mini-horses, etc.) are not allowed in the park, except for legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally qualifying “service dog” you will be required to verify its legitimacy. A “service animal” is defined by law, and not by a person’s personal desires. For example, a “companion” animal, or an animal that brings “emotional comfort,” or a dog, which serves as “personal security,” does not qualify as a legal “service animal.”
Even if a “service animal” is verified, and allowed to enter the park, please be aware that you are still responsible for controlling it at all times. A service animal is also prohibited from all rides, because rides are built for people, and because animals cannot be safely contained or restrained on amusement rides, they would thereby pose a serious safety hazard. Animals are also prohibited from going into or on any water ride or attractions, because of hygiene concerns, in addition to safety concerns.
Please understand that we may require removal of your service animal from park property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting at patrons, etc.) and/or if you are unable to control your animal at all times.
You must make sure that your service animal has gone to the bathroom before coming to the Park. Once at the Park, if your animal needs to “go,” please do your best to steer the animal to an area off to the side on a grassy area, away from other patrons, if possible. We encourage you to ask a staff member where your animal might be directed.
It is prohibited to leave animals in a car while patrons enjoy the Park; in such event, animal control (or other government authority) may be called, and your car forcibly entered into, in order to attend to the health or safety needs of an animal. You will have to pay all such costs involved in the rescue of any pet left in a car, and may face animal cruelty charges from local authorities.
Do you allow drones in the park?
Use of drones (in, over, or around the Park), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of the Park or its parent entity). Violations may subject the user to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to ride operations, Park operations (including electrical facilities), and to the Park’s guests and personnel. Use of drones in, over or around the Park, also constitutes an illegal trespass, an invasion of the Park’s privacy, and tortious interference to our operations.
What is the parks policy for unaccompanied minors?
Children under 12 must be accompanied by an adult or guardian at least 18 years or older. We recommend all minors be accompanies by an adult for safety reasons.
Can I leave the park and come back later?
Yes, visitors can exit and re-enter the waterpark. An arm band will be issued when you exit and checked when you return.
Do you offer any discounts?
Splash Dayz offers a senior and military discount. There is also a reduced price for our Under 48″ admission price and toddlers under 2 years of age are free of charge. Seniors are considered anyone that is 65 and older. Must show appropriate ID to receive any discount. There is NO discount on season passes for military or seniors.
Protect your personal items.
Keep your personal items i.e.: cell phones, keys and money in a waterproof bag.
Lockers are also available for a nominal fee.
Will there be gluten free and paleo options?
No, these options will not be offered.
I do not plan on going on any attractions. Do you have a special price for me?
Splash Dayz does not have a spectator discount.
Are lifejackets provided?
Life jackets are provided for all guests who are inexperienced or non-swimmers. Only Coast Guard approved life jackets are allowed as flotation devices. Life jackets are provided free of charge for guests who require one.
What is the minimum age for dropping off children?
Children under 12 must be accompanied by an adult or guardian at least 18 years or older.
Can I bring in my own folding chairs, umbrellas, water toys?
These outside items are not allowed into the park. Splash Dayz offers lounge chairs, on a first come first serve basis or you may choose to rent a private cabana.
Can I bring my own food or drinks?
At this time the only way to bring in your own food and drink into the parks is with the purchase of a Cooler Pass; the Cooler Pass available at a daily and season rate. This pass will allow you to bring in one (1) container (IE: cooler, bag, tote, etc.) that has food or drinks in it.
- No alcohol
- No glass items
- No sharp knives
- No fast food
- No commercially prepared food from restaurants
- Limited to one use per day (Season Pass)